Just like the credit reporting agencies require certain information from you to retrieve your credit reports and credit scores, we require certain identification information from you in order to ensure that you are the owner of your account. Identity theft and credit fraud run rampant across the internet.

We require cancellations to be processed via phone to make sure that we can verify your identity before your account is closed. It would be very easy for an identity theft to cancel a credit monitoring account via email (if that were allowed) and the proceed with stealing your identity and committing credit fraud in your name. We require this as a prevention and protection method for our customers.